Recommendations

Most of the problems in Materiel Services were due to communicative problems with departments.  A solution to those problems could be the merging of Smart Track with updates through e-mail messaging.  When the package comes into Materiel Services, the bar code is scanned and the package is labeled in the Smart Track system as a package that is in the warehouse.  Here, a problem arises because the departments at Kean have no idea that the package has arrived.  Since the package may take up to five days to deliver, if Smart Track were to provide an e-mail to every department with an update relating to the whereabouts of their packages many of their communicative problems could be averted this way.

Another problem that Materiel Services has is that sometimes packages could take up to five days to be delivered.  A solution to this problem could be a scheduled plan to take on certain departments on certain days.  If Materiel Services take the departments that they visit the most and group those departments on one particular day for delivery then they would be able to take out those departments on that day and could focus on other departments.   If a scheduled delivery system can be accomplished everyone would get their packages on time.  Not only will departments and students get their packages on time, but it would also be more efficient for the workers because they could avoid making several trips.

Finally, Materiel Services could benefit from a budget increase. Hiring more workers would solve all problems.  More workers would mean that Materiel Services would have the manpower to deliver to all departments as soon as the package comes into their department.  Communication would not be a problem in this scenario because all packages would be delivered as they arrive at the warehouse.